Yes Bank Credit Card 24*7 Customer Care Number - 1800 103 1212
Yes Bank aims to provide the best solutions for the grievances and queries of its customers. It offers 24*7 customer care service. Yes Bank provides assistance to their customers at any time on any day of the week. It provides service all 7 days of the week.
Yes Bank has various channels through which customers can reach out to them. They can contact via toll free phone numbers, email, SMS, complaint/feedback form etc.
Yes Bank Credit Card Customer Care Toll-Free number for customers in India:
1800 103 1212
Yes Bank Credit Card Customer Care Toll-Free number for customers outside India:
+91 22 4935 0000
Yes Bank Customer Care Email ID for customers :
yestouchcc@yesbank.in
Yes Bank Customer Care Toll-Free number for customers in India:
1800 2000 (Toll Free), +912261219000Yes Bank Customer Care Toll-Free number for customers outside India:
+91 22 3099 3600 (From Outside India)
| Country | Contact Numbers |
| U.S.A or Canada | 1877 659 8044 |
| U.K. | 808 178 5133 |
| U.A.E | 8000 3570 3089 |
Yes Bank Credit Card Customer Care SMS:
SMS ‘HELP’ space<CUST ID> at 9223390909
You can also send email to the bank to get your queries solved in detail. You can mail on yestouch@yesbank.in
Yes Bank Complaint Form
If customers are not satisfied with the response of their queries, they can fill up the complaint form available on bank’s website.
Yes Bank Credit Card Customer Care Grievance Redressal
Yes Bank assures that superior service experience is delivered to their customers. If customers have some queries related to credit cards this three level grievance redressal mechanism help to solve them all the queries and concern.
Level 1 : Visiting the Branch
You can visit any of the branch and find details of the officers with whom you can raise your complaint or else you can contact branch manager for further queries.
Telephonic /Digital Platform
You can call toll free number,1800-2000 or the non-toll free number +91 22 6121 9000 anywhere from India. The service is available 24*7.
Few Products and their specific email address are mention below:
| Product | E-mail Address |
| NRI Banking | gib@yesbank.in |
| Yes First | yesfirst@yesbank.in |
| Loans | loans@yesbank.in |
| SME or Mid-sized Companies | yestransact@yesbank.in |
| Depository Services | dphelp@yesbank.in |
| Credit Cards | yestouchcc@yesbank.in |
| Loyalty Rewards | membersupport@yesbank.in |
- Yes Bank net banking users can raise their complaints through ‘My Space’ section using the ‘Mailbox’ option.
- Queries can be solved through mobile apps like Yes Mobile, Yes Pay, Yes Tag, etc.
- You can also follow the bank on social media platforms like Facebook, Twitter, Instagram and LinkedIn and express your queries through the same.
Level 2 : Grievance Redressal Officer
If the complaint remained unsolved through multiple platforms or else you are not happy with the service received from level 1, you can then take your complaint forward to Grievance Redressal Officer.
Contact details of the officers are mentioned below:
| Address | Contact |
| Priti Yennemadi Head – Grievance Redressal Yes Bank Limited 5th Floor,IFC, Yes Bank Tower, Elphinstone (W), Mumbai – 400013. | 022-39489373 |
Email: head.grievanceredressal@yesbank.in
Level 3 : Principal Nodal Officer
You can contact Principal Nodal Officer if you are not satisfied with the solution given at level 2 to escalate the issue.
Contact details of the officers are mentioned below:
| Address | Phone |
| Ratan Kumar Kesh Principal Nodal Officer Yes Bank Limited, 5th Floor, IFC, Yes Bank Tower, Elphinstone (W), Mumbai - 400013 | 022-39489374 |
Email id : principal.nodalofficer@yesbank.in
