Citibank Customer Care provides this General Enquiry number for all kind of enquiries. So, whenever you find yourself wavering at the questioning end of spectrum wondering whom to approach or what to do next, remember this:
For all Indian residents, residing anywhere in India
CITI Bank Credit Card 24*7 Customer Care Number – 1860 210 24848
This could be the lifeline you are seeking for, in case if you have any questions pertaining to the following issues:
- Details on your Credit Card Statement
- Report fraudulent activity on your Card.
- Problems with the ATM
The above Toll free number can also be your helpline to redress the following grievances with the least bit of hassle:
- If you have incidentally lost or misplaced your Credit / Debit Card.
- If your ATM Card is stuck in the dispenser or requisite cash has not been dispensed from the machine but nevertheless, the balance has been deducted from your Account.
- An alert has been sent to for a transaction not done by you which indicates chances of fraud or skimming, in which case the concerned Citibank officials need to be immediately informed to enable them to take necessary action and prevent further damage or loss.
Residents calling from outside India can dial +91 22 4955 2484
So, if you happen to be the prestigious holder of Citibank Credit Card and want information on Citibanking, Suvidha Loans, NRI related queries and Commercial Banking, rest assured Citibank is at your service between 9 a.m. and 7 p.m. except on the National Holidays.
- Emergency Service
You can also Contact Citibank immediately on 1800 267 2425 to log a complaint or block your card in any of the following scenarios:
- You have lost your Citibank Bank Debit / Credit Card.
- Your Citibank Bank ATM / Debit Card is stuck in the card slot of an ATM.
- You received an alert for a transaction you did not make.
- You used an ATM to withdraw cash and the money is not dispensed.
Corresponding Mailing Address in India
- Regular Mail:
Citibank, PO Box 4830, Anna Road Post Office,
Chennai 600 002, Tamil Nadu, India.
- Registered or Certified Mail:
Citibank Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai – 600 004.
Website: www.online.citibank.co.in
- International Mailing Address Catalogue and Toll Free Number details
The International list of Citibank mailing address is also being listed in detail, to enable you to immediately get in touch with them for any redressal of grievance, on the foreign turf:
U.S.A | Citibank NRI, PO Box 431, New York, NY 10013. Do not send USD (or any foreign currency) cheques or cash to this PO Box address |
Europe | Citibank NRI Wealth Management, 14th Floor, Citigroup Centre-2, 25 Canada Square, Canary Wharf, London E14 5LB. Mail Drop: CGC2-14-61 |
Singapore | Citibank Singapore Ltd., NRI Business Center, 07-01, Capital Square, 23 Church Street, Singapore 049481. |
Bahrain | Citibank NRI Business, Citibank House, Al Seef District, PO Box 548, Kingdom of Bahrain. |
Dubai | Citibank NRI Service, Al Wasl Building, 7th Floor, Oud Metha, PO Box 749, Dubai, UAE. |
- The International Toll Free Numbers at your service 24X 7 are :
Australia | Toll-free: 1-800-252-856 |
Bahrain | Post Account Opening Toll-free: 8000-4884 |
Canada | Toll-free: 1-800-248-4674 |
UAE | Pre Account Opening Toll-free: 8000-172-122 |
Hong Kong | Toll-free: 800-908-413 |
India | +91 22 4955 2484 |
Singapore | Toll-free: 1-800-225-7211 |
Thailand | Toll-free: 001-800-65-6196 |
Europe | Toll-free from UK: 0800 032 2484 |
USA | Toll-free: 1-800-248-4674 |
City-Wise Customer Care Numbers in India for Citibank Account Holders
For those who wish to get better clarity and more understanding of the issue on a regional level, this is the city wise list of Customer Care toll free numbers within India on which you can directly approach the representatives for any kind of general enquiry or card related enquiries.
The dedicated Customer Care Executive team is always willing to answer your queries and resolve your grievances in the best possible manner.
| City Name | Customer care number for Citibanking, Credit Card | Customer Care number for Citigold, Commercial Bank, Citi Priority, Platinum Card and Business Preferred |
| Aurangabad | 0240 – 663 2484 | 0240 – 663 4653 |
| Ahmedabad | 079 – 2642 2484 | 079 – 2640 4653 |
| Bengaluru | 080 – 2227 2484 | 080 – 2229 4653 |
| Akola | 022 – 2823 2484 | 022 – 2834 4653 |
| Bhopal | 0124 – 254 2484 | 0124 – 256 4653 |
| Chandigarh | 0172 – 508 2484 | 0172 – 508 4653 |
| Bhubaneshwar | 040 – 6666 2484 | 040 – 6666 4653 |
| Chennai | 044 – 2852 2484 | 044 – 2858 4653 |
| Faridabad | 0214 – 254 2484 | 0124 – 256 4653 |
| Chandigarh | 0172 – 508 2484 | 0172 – 508 4653 |
| Coimbatore | 044 – 2852 2484 | 044 – 2858 4653 |
| Indore | 0124 – 254 2484 | 0124 – 256 4653 |
| Dehradun | 1860 425 7000 | 1860 425 7000 |
| Kanpur | 0124 – 254 2484 | 0124 – 256 4653 |
| Gurgaon | 254 2484 | 256 4653 |
| Hyderabad | 040 – 6666 2484 | 040 – 6666 4653 |
| Jalandhar | 0181 – 506 2484 | 0181 – 500 4653 |
| Jaipur | 0124 – 254 2484 | 0141 – 511 4653 |
| Lucknow | 0522 – 220 1022 | 0522 – 223 1044 |
| Jamshedpur | 0124 – 254 2484 | 0124 – 256 4653 |
| Kolkata | 033 – 2283 2484 | 033 – 2288 4653 |
| Kochi | 0484 – 404 2484 | 0484 – 402 4653 |
| Madurai | 044 – 2852 2484 | 044 – 2858 4653 |
| Nagpur | 022 – 2823 2484 | 022 – 2834 4653 |
| Ludhiana | 0161 – 501 2484 | 0161 – 501 4653 |
| Nandyal | 040 – 6666 2484 | 040 – 6666 4653 |
| Mumbai | 022 – 2823 2484 | 022 – 2834 4653 |
| New Delhi | 0124 – 254 2484 | 0124 – 256 4653 |
| Nanded | 022 – 2823 2484 | 022 – 2834 4653 |
| Pondicherry | 044 – 2852 2484 | 044 – 2858 4653 |
| Nasik | 022 – 2823 2484 | 022 – 2834 4653 |
| Surat | 0261 – 653 2484 | 0261 – 653 4653 |
| Noida | 0124 – 254 2484 | 0124 – 256 4653 |
| Trichy | 044 – 2852 2484 | 044 – 2858 4653 |
| Pune | 020 – 6601 2484 | 020 – 6601 4653 |
| Vapi | 0265 – 232 2484 | 0265 – 232 4653 |
| Visakhapatnam | 040 – 6666 2484 | 040 – 6666 4653 |
| Trivandrum | 0484 – 404 2484 | 0484 – 402 4653 |
| Vadodara | 0265 – 232 2484 | 0265 – 232 4653 |
Citibank takes pride in presenting its Customer Care numbers as Citi branch cause the Customer Care Executives on the other side of the receiver are well-equipped to handle all sort of dealing with efficacy and ease.
- Level 2
Customer Care Head
If case if your query remains unresolved or if you are not satisfied with the service you received either on Citibank Online or on CitiPhone, you can write to the Head of Customer Care, who shall reach out to you within 5 working days, for resolution:
E-mail at: head.customercare@citi.com
You can also call: +91 44 28501242 (Monday - Saturday - 10:00 am - 6:00 pm) (except on bank holidays)
However, it is advisable to use this only for second level grievances which are not resolved to your satisfaction at the Citibank Online or Citi phone level.
- Level 3
A Principal Nodal Officer is a senior level officer designated to provide an impartial resolution to all Customer Care grievances which are left unresolved at the lower stages. This could be your ultimate destination for distress redressal.
Principal Nodal Officer
| Name | Telephone |
| Mr. M Dhananjayan
| Call 1-800-220-123 (India Toll-free) / 39707464 (local dialling) between 10:00 AM and 6:00 PM IST (Monday to Saturday) except on national holidays. (principal.nodal.officer@citi.com) |
Remember, in both the cases Level 2 and Level 3 , the Reference Number gathered in the preliminary rounds from the Customer Care executives , shall be required to initiate further action .
