Citi Bank Credit Card Customer Care

CitiBank Credit Card Customer Care | 24×7 Toll Free Number

Citibank Customer Care provides this General Enquiry number for all kind of enquiries. So, whenever you find yourself wavering at the questioning end of spectrum wondering whom to approach or what to do next, remember this:

For all Indian residents, residing anywhere in India

CITI Bank Credit Card 24*7 Customer Care Number –  1860 210 24848

Citi Bank Credit Card Customer Care

This could be the lifeline you are seeking for, in case if you have any questions pertaining to the following issues:

  1. Details on your Credit Card Statement
  2. Report fraudulent activity on your Card.
  3. Problems with the ATM

The above Toll free number can also be your helpline to redress the following grievances with the least bit of hassle:

  1. If you have incidentally lost or misplaced your Credit / Debit Card.
  2. If your ATM Card is stuck in the dispenser or requisite cash has not been dispensed from the machine but nevertheless, the balance has been deducted from your Account.
  3. An alert has been sent to for a transaction not done by you which indicates chances of fraud or skimming, in which case the concerned Citibank officials need to be immediately informed to enable them to take necessary action and prevent further damage or loss.
  • Residents calling from outside India can dial +91 22 4955 2484

So, if you happen to be the prestigious holder of Citibank Credit Card and want information on Citibanking, Suvidha Loans, NRI related queries and Commercial Banking, rest assured Citibank is at your service between 9 a.m. and 7 p.m. except on the National Holidays.

  • Emergency Service

You can also Contact Citibank immediately on 1800 267 2425 to log a complaint or block your card in any of the following scenarios:

  1. You have lost your Citibank Bank Debit / Credit Card.
  2. Your Citibank Bank ATM / Debit Card is stuck in the card slot of an ATM.
  3. You received an alert for a transaction you did not make.
  4. You used an ATM to withdraw cash and the money is not dispensed.

Corresponding Mailing Address  in India

  • Regular Mail:

Citibank, PO Box 4830, Anna Road Post Office,

Chennai 600 002, Tamil Nadu, India.

  • Registered or Certified Mail:

Citibank Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai – 600 004.

Website: www.online.citibank.co.in

  • International Mailing Address Catalogue and Toll Free Number details

The International list of Citibank mailing address is also being listed in detail, to enable you to immediately get in touch with them for any redressal of grievance, on the foreign turf:

U.S.A

Citibank NRI, PO Box 431, New York, NY 10013. Do not send USD (or any foreign currency) cheques or cash to this PO Box address

Europe

Citibank NRI Wealth Management, 14th Floor, Citigroup Centre-2, 25 Canada Square, Canary Wharf, London E14 5LB. Mail Drop: CGC2-14-61

Singapore

Citibank Singapore Ltd., NRI Business Center, 07-01, Capital Square, 23 Church Street, Singapore 049481.

Bahrain

Citibank NRI Business, Citibank House, Al Seef District, PO Box 548, Kingdom of Bahrain.

Dubai

Citibank NRI Service, Al Wasl Building, 7th Floor, Oud Metha, PO Box 749, Dubai, UAE.

  • The International Toll Free Numbers at your service 24X 7 are :

Australia

Toll-free: 1-800-252-856

Bahrain

Post Account Opening Toll-free: 8000-4884

Canada

Toll-free: 1-800-248-4674
Pre Account Opening Toll-free: 1-866-703-2462

UAE

Pre Account Opening Toll-free: 8000-172-122
Post Account Opening Toll-free: 800-035703463

Hong Kong

Toll-free: 800-908-413

India

+91 22 4955 2484

Singapore

Toll-free: 1-800-225-7211
Pre-Account Opening: 800 101 2342

Thailand

Toll-free: 001-800-65-6196

Europe

Toll-free from UK: 0800 032 2484
Toll-free from Europe: 00-800-2484 2484
Pre Account Opening Toll-free: 0808 101 7384

USA

Toll-free: 1-800-248-4674
Pre Account Opening Toll-free: 1866 703 2462
Email nrinfo@citi.com for pre-account opening queries

City-Wise Customer Care Numbers in India  for Citibank Account Holders

For those who wish to get better clarity and more understanding of the issue on a regional level, this is the city wise list of Customer Care toll free numbers within India on which you can directly approach the representatives for any kind of general enquiry or card related enquiries.

The dedicated Customer Care Executive team is always willing to answer your queries and resolve your grievances in the best possible manner.

City NameCustomer care number for Citibanking, Credit CardCustomer Care number for Citigold, Commercial Bank, Citi Priority, Platinum Card and Business Preferred
Aurangabad0240 – 663 24840240 – 663 4653
Ahmedabad079 – 2642 2484079 – 2640 4653
Bengaluru080 – 2227 2484080 – 2229 4653
Akola022 – 2823 2484022 – 2834 4653
Bhopal0124 – 254 24840124 – 256 4653
Chandigarh0172 – 508 24840172 – 508 4653
Bhubaneshwar040 – 6666 2484040 – 6666 4653
Chennai044 – 2852 2484044 – 2858 4653
Faridabad0214 – 254 24840124 – 256 4653
Chandigarh0172 – 508 24840172 – 508 4653
Coimbatore044 – 2852 2484044 – 2858 4653
Indore0124 – 254 24840124 – 256 4653
Dehradun1860 425 70001860 425 7000
Kanpur0124 – 254 24840124 – 256 4653
Gurgaon254 2484256 4653
Hyderabad040 – 6666 2484040 – 6666 4653
Jalandhar0181 – 506 24840181 – 500 4653
Jaipur0124 – 254 24840141 – 511 4653
Lucknow0522 – 220 10220522 – 223 1044
Jamshedpur0124 – 254 24840124 – 256 4653
Kolkata033 – 2283 2484033 – 2288 4653
Kochi0484 – 404 24840484 – 402 4653
Madurai044 – 2852 2484044 – 2858 4653
Nagpur022 – 2823 2484022 – 2834 4653
Ludhiana0161 – 501 24840161 – 501 4653
Nandyal040 – 6666 2484040 – 6666 4653
Mumbai022 – 2823 2484022 – 2834 4653
New Delhi0124 – 254 24840124 – 256 4653
Nanded022 – 2823 2484022 – 2834 4653
Pondicherry044 – 2852 2484044 – 2858 4653
Nasik022 – 2823 2484022 – 2834 4653
Surat0261 – 653 24840261 – 653 4653
Noida0124 – 254 24840124 – 256 4653
Trichy044 – 2852 2484044 – 2858 4653
Pune020 – 6601 2484020 – 6601 4653
Vapi0265 – 232 24840265 – 232 4653
Visakhapatnam040 – 6666 2484040 – 6666 4653
Trivandrum0484 – 404 24840484 – 402 4653
Vadodara0265 – 232 24840265 – 232 4653

Citibank takes pride in presenting its Customer Care numbers as Citi branch cause the Customer Care Executives on the other side of the receiver are well-equipped to handle all sort of dealing with efficacy and ease.

  • Level 2

Customer Care Head

If case if your query remains unresolved or if you are not satisfied with the service you received either on Citibank Online or on CitiPhone, you can write to the Head of Customer Care, who shall reach out to you within 5 working days, for resolution:

E-mail at: head.customercare@citi.com

You can also call: +91 44 28501242 (Monday - Saturday - 10:00 am - 6:00 pm) (except on bank holidays)

However, it is advisable to use this only for second level grievances which are not resolved to your satisfaction at the Citibank Online or Citi phone level.

  • Level 3

A Principal Nodal Officer is a senior level officer designated to provide an impartial resolution to all Customer Care grievances which are left unresolved at the lower stages. This could be your ultimate destination for distress redressal.

Principal Nodal Officer

NameTelephone 
Mr. M Dhananjayan

 

 

Call 1-800-220-123 (India Toll-free) / 39707464 (local dialling)

between 10:00 AM and 6:00 PM IST (Monday to Saturday) except on national holidays.

(principal.nodal.officer@citi.com)

Remember, in both the cases Level 2 and Level 3 , the Reference Number gathered in the preliminary rounds from the Customer Care executives , shall be required to initiate further action .

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