Founded in 1906 in Mangalore, Canara Bank today is the third largest private sector Bank in the country offering a wide range of financial services to its customers covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses.

The Bank today operates with a network of around 6000 branches and 14000 ATMs and 9 International offices, with the headquarter being based in Bangalore.

Customer Care Number - 1800-425-0018

1800-425-0018 (For all customers residing within India)

All Canara Bank Account Holders should remember this number. This Toll free Customer Care number holds the key to their all kinds of queries related to:

1. Loss of Card
2. Loan related enquiry
3. Register a feedback

Dedicated Customer Care officials at the other end shall handle all queries and help resolve them.

For Credit Card users, the Canara Credit Card Toll Free number is the one to reach out for in cases of:

• Credit Card payment  stouts
• Loss or theft of card.
• Transaction dispute
• Feedback.
• Complaints
• Rewards Redemption.
• Priority Pass etc.

The best part of this toll free number being it is available at your service 24 X 7, barring the three National Holiday dates in India.

The same toll free number may also be used to generate responses on the following contexts:

1. Request for Credit Card Statement
2. Non receipt of Credit Card at your end.
3. Renewal process of Credit Card
4. Funds not received or credited through Credit Card
5. Transactional discrepancy of any card
6. Canara secured Credit Card

E-Mail:

If you want to connect with the executives through online mode, you can send your feedback or file a complaint by using the below placed email address and resolve your doubts.

Email ID

hocancard@canarabank.com

dgmscrthocancard@canarabank.com

Mailing Address:

To,

The Deputy General Manager

Canara Bank

Card Division

Naveen Complex, 5^th Floor, No. 14, M.G Road

Bangalore 560 001

India

Steps to Block the Card

In case of loss/ theft, one may put forth a request to the Bank to immediately block the card and file a report.

For Visa Cards

• SMS to 575758 from the registered Mobile number
• Format should be BLOCK[space]CAN[space]CARD NUMBER(last four digits only)
• The Bank shall respond by sending an SMS alert as soon as the request in upheld.
• Alternatively, one may call the Toll Free Credit Card Number (1800 222 884) in order to block or hotlist the Card to prevent further loss or damage.

For Master Cards

• SMS to 5607060 / 9266623333 from the registered Mobile number
• Format should be CAN[space]HOTLLISTCC[space]CARD NUMBER(16 digits)DATE OF BIRTH(yyyymmdd)
• The Bank shall respond by sending an SMS alert as soon as the request in upheld.
• Alternatively, one may call the Toll Free Credit Card Number (1800 425 0018) in order to block or hotlist the Card to prevent further loss or damage.

• Grievance Redressal Forum

Canara Bank extends a dedicated Grievance Redressal system in place to address the following issues:

1. Credit Card related payment dispute
2. Reward Redemption
3. Statement of Account
4. Bill Generation
5. Interest Period
6. Credit Limit Allocation

E-mail : hocancard@canarabank.com

Step 2

In case of non-redressal of grievance at the lower stage, one may escalate it to the Nodal Officers of various regions and send their queries and complaints related to their Credit cards.

E-mail id of the Nodal officers along with their Contact Numbers are easily available at the official homepage of Canada Bank.

Step 3

If you are not satisfied with the solution given by the Regional Nodal Officers, also you can escalate the issue to its nodal officer at the headquarters. Here are the details of the same.

You can also send an email with complete details at pdwing@canarabank.com   or hocss@canarabank.com.

By Post

For those who feel more comfortable with the written word, or are otherwise unable to elicit a satisfactory response via phone or mail, may also write to the General Manager and raise their grievance or compliant at the above mentioned mailing address.

To

The General Manager

Strategic Planning & Development Wing

Head Office

112, J C Road

Bangalore-560 002.

Contact Number – 080-2210 4375, 2211 5526

Customer Relation Section Corresponding Address and Telephone Numbers:

• Canara Bank

Customer Relation Section

Card Division

Spencers Towers

No. 86, M.G Road

Bangalore 560001

• Phone No.s : 080-25588748, 080-25593309, 080- 25582470, 080-25580589
• Section – 080-25584171, 18004252470

E-mail Address: hocancard@canarabank.com , hocancardcr@canarabank.com, hoccancardcsc@canarabank.com

The Branch Wise specification for Customer Care departments is being herein mentioned below, for detailed reference:

The Mailing Addresses of the Customer Care Officials on top rung , who might resolve your complaint, when everything else fails,  is also being provided , for your detailed reference: